Digital Products

Coursenik primarily offers digital study books, revision guides, and educational resources. Products identified as digital are supplied electronically.

No physical book, parcel, or printed product is shipped for a product described as a digital product.

Please review the individual product page before placing an order to confirm the nature of the product and any available file or access information.

How Digital Delivery Works

After a successful purchase, access to the relevant digital product is provided using the delivery method associated with that product and our digital delivery system.

Depending on the product and the delivery configuration, access information may be displayed after checkout, provided through an order-related page, or sent to the email address entered during checkout.

Customers should ensure that the email address entered during checkout is accurate and accessible.

Delivery and Processing

Digital access is generally provided after an order has been successfully completed and payment has been processed.

In some cases, access may be delayed while an order, payment, or technical issue is reviewed. Incorrect customer information or technical interruptions may also affect delivery.

We do not recommend placing multiple orders for the same product solely because access information has not appeared immediately.

Email Delivery

Where digital access information is sent by email, it will be sent to the email address associated with the order.

If you are expecting an order-related email, please review your inbox and, where relevant, your spam, junk, or promotional folders.

If an incorrect email address was entered during checkout, please contact customer support with your order details.

Downloadable Files

Some digital products may be supplied as downloadable files. Where a file download is included, the available file format and relevant product information may be described on the product page.

Customers should save downloaded files securely on their own devices and maintain any personal backup copies permitted by the applicable product terms.

Download availability and access methods may vary depending on the specific product.

File Formats

File formats may vary by product. A digital resource may be supplied in PDF or another digital format where indicated in the relevant product information.

Customers should review the product description and available format details before purchasing.

Device and Software Compatibility

Customers are responsible for using a device, application, or software capable of opening the relevant file format.

Compatibility may depend on the operating system, software version, browser, application, and device being used.

Coursenik does not represent that every digital product will operate with every device, application, or software environment.

Problems Accessing a Digital Product

If you have completed an order but cannot access the relevant digital product, please first:

• Confirm that the order was successfully completed.
• Check the email address used during checkout.
• Review your spam or junk folders where applicable.
• Confirm that your device has compatible software for the relevant file format.

If the issue continues, please contact our customer support team.

Contacting Customer Support

To help us review a digital delivery or access issue, please provide:

• Your order number.
• The email address used during checkout.
• The name of the digital product.
• A brief description of the access or download issue.

Where helpful, you may also provide a screenshot of the error or issue you are experiencing.

Please do not send payment card numbers, passwords, or other unnecessary sensitive information.

Refund Requests

Questions about refunds for digital products are handled in accordance with our Refund Policy and applicable consumer protection requirements.

If a digital access issue is affecting your order, please contact us so the issue can be reviewed.